Virtual Robots

WeBank Banks on AI and Virtual Robots for Improved Customer Care

China’s first bank that operates only through a web interface and does not have a physical, brick and mortar establishment – WeBank – seems to be on the way to incorporating artificial intelligence and virtual robots for improving customer service. The bank hopes that with the help of technologies such as speech recognition, facial recognition, and natural language processing, it can bring greater efficiencies in several banking roles. In roles